If you are a business owner, planning to start your own business, or employed in a small business, then you should be concerned about whether or not you’re giving satisfaction to your customers. This is basically what sets small businesses apart from national ones. In small businesses, each customer is treated with utmost respect and …
Getting customers can be difficult and turning them into regulars can be even more so. That’s why all good customers should be treated like the treasured assets they are. They are the gifts that keep on giving, or at least buying, and those relationships should be enhanced and protected whenever possible. The act of turning …
One of the most important strategies a small business can have in growing and maintaining a loyal clientele is to pay attention to their critics, especially the ones who take the time to give voice to their concerns. A 2010 Customer Experience Report by RightNow Technologies found that the number one reason customers leave a …
